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Care notes / When a parcel arrives

A delivered parcel still leaves things to check.

Keep the medicine name, the pharmacy name, and the written instructions together. Keep a phone number for the pharmacy so you can ask about a delivery problem.

Facts checked as of September 26, 2026.

The printed pharmacy name versus its record

The printed name

FDA is short for Food and Drug Administration. In the US, this agency reviews medicines. Preparing medicine to order is the work called compounding.

FDA had found false pharmacy details on some labels for compounded semaglutide and tirzepatide as of September 26, 2026. a

Some labels named nonexistent pharmacies; other labels named pharmacies that had not made the product.

The public record

Use the state pharmacy lookup to check the named business. b

A licence record confirms a licence, rather than proving everything about the parcel.

If the pharmacy name or address on the label does not match the licence record, ask the pharmacy to explain the mismatch. Ask whether it made and sent your medicine.

A familiar-looking label is a starting point for a check.

A storage slogan versus the delivery instructions

The broad slogan

There is no storage rule that fits every peptide medicine. c

Check the instructions for this product instead.

A weight-loss injection that needs cooling

GLP-1 medicines act like chemical messages in the body that help control hunger and blood sugar.

If a GLP-1 injection is warm on arrival or has not stayed cool enough, FDA advises you not to use it. a

Ask the pharmacist how to handle the affected delivery rather than guessing from the packaging.

Match the storage question to the medicine and what happened in transit.

Keep a clear record of the problem

FDA flags damaged packaging, missing instructions, and suspicious pharmacy details on online weight-loss medicine deliveries. a

Keep the label and the written information. Make a note of what arrived and what appears different.

Ask the pharmacy that sent your medicine to explain the problem and what to do next. Ask how it will tell the person who wrote your prescription.

If a product problem needs reporting, patients and health professionals can both send a report to FDA’s MedWatch. d

MedWatch is the FDA’s service for reporting unwanted problems with medical products.

Keep the parcel details so the pharmacy can answer about the actual product.

Know where questions and problems go

Sources for this check

a FDA: labels, delivery problems, and refrigeration

b FDA: state pharmacy licence searches

c NIH: product-specific storage information

d FDA: MedWatch reporting

This site is a guide to care. It runs no clinic and sells no medicines.

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