A delivered parcel still leaves things to check.
Keep the medicine name, the pharmacy name, and the written instructions together. Keep a phone number for the pharmacy so you can ask about a delivery problem.
Facts checked as of September 26, 2026.
The printed pharmacy name versus its record
The printed name
FDA is short for Food and Drug Administration. In the US, this agency reviews medicines. Preparing medicine to order is the work called compounding.
FDA had found false pharmacy details on some labels for compounded semaglutide and tirzepatide as of September 26, 2026. a
Some labels named nonexistent pharmacies; other labels named pharmacies that had not made the product.
The public record
Use the state pharmacy lookup to check the named business. b
A licence record confirms a licence, rather than proving everything about the parcel.
If the pharmacy name or address on the label does not match the licence record, ask the pharmacy to explain the mismatch. Ask whether it made and sent your medicine.
A storage slogan versus the delivery instructions
The broad slogan
There is no storage rule that fits every peptide medicine. c
Check the instructions for this product instead.
A weight-loss injection that needs cooling
GLP-1 medicines act like chemical messages in the body that help control hunger and blood sugar.
If a GLP-1 injection is warm on arrival or has not stayed cool enough, FDA advises you not to use it. a
Ask the pharmacist how to handle the affected delivery rather than guessing from the packaging.
Keep a clear record of the problem
FDA flags damaged packaging, missing instructions, and suspicious pharmacy details on online weight-loss medicine deliveries. a
Keep the label and the written information. Make a note of what arrived and what appears different.
Ask the pharmacy that sent your medicine to explain the problem and what to do next. Ask how it will tell the person who wrote your prescription.
If a product problem needs reporting, patients and health professionals can both send a report to FDA’s MedWatch. d
MedWatch is the FDA’s service for reporting unwanted problems with medical products.
Keep the parcel details so the pharmacy can answer about the actual product.
Know where questions and problems go